The billing and accounting office of Atlanta Diabetes Associates is located in a different building than the medical office. Our phone number is 770-491-1031 and our office hours are 9:00am until 4:00pm, Monday thru Friday. We are closed each major holiday. Services Provided The billing office of Atlanta Diabetes Associates is provided to assist each patient in obtaining the appropriate benefits from their insurance company and to answer questions that the patient may have regarding their account balance. The billing function starts with the patient providing the front desk personnel with the necessary billing information. This information is processed daily and all claims are electronically billed to each insurance company. The personnel in our billing office will contact each insurance company, if a claim has not been paid after 45 days, in an attempt to determine why the claim has not been paid. After the insurance company notifies Atlanta Diabetes Associates of the benefits, the patient will be billed for the non-covered charges not paid by the insurance company . Unfortunately, in today’s business world insurance carriers may not cover many services we provide to our patients. Since we are here to provide our patients with the best possible healthcare, it may require us to bill the patient directly for certain services. Insurance coverage is a contract between the and their employer and/or the insurance company. While we may be a provider of services and in some cases, we have agreed to accept the listed fee schedule prices as payment in full, we are not a part of the contract between the patient and their insurance provider. We encourage our patients to contact their insurance carrier personally in order to remain informed of their benefits. Some insurance companies/employers select certain services that they will not cover in order to reduce the cost of the insurance premiums. This in turn leaves services not covered under the insurance and, in some instances, the patient is responsible for these cost of these services. Financial Policies If you have medical insurance, we will assist you in obtaining your maximum allowable benefits. In order to achieve this goal, we need your assistance and you understanding of our financial policy. Our policies are as follows: 1. Co-payment for office services is required at the time of visit. Co-payments and deductibles will be collected when you check-in to see your physician. You will be charged a $10.00 processing/billing fee if you do not pay your co-pay at the time of service. 2. As a courtesy, we will file a claim with your primary insurance and one secondary insurance at no cost to you. Additional secondary insurances will be billed at a charge of $25.00 per carrier. We will follow up with you primary insurance if payment is not received within 45 days and if necessary, we will re-bill your primary insurance company until we can obtain an acknowledgement that they have received your claim. Secondary insurance claims will be filed only one time. We will verify that your insurance company has received the claim if the balance due from the secondary insurance is greater than $30.00. For balances less than $30.00, we will not re-bill insurance claims. After the secondary insurance is filed, the account balance will be billed to the patient if it is not paid within 30 days from the billing date. 3. Return checks are subject to a HANDLING FEE OF $30.00. In the event your account must be turned over to a collection agency, you will be billed for all fees involved in the collection process. If a check is returned more than one time your account will be placed on a cash only basis. 4. All balances due from the patient will be billed on a monthly statement. If the balance due is not paid in full within 30 days of billing date, a LATE PAYMENT FEE of 1% will be added to the account balance. No account will be carried for more than 90 days without being turned over to a collection agency unless payment arrangements have been made with the billing office.